Archive

Building the Switzerland for Voice and Conversational AI

Welcome back to The Bluejay Times. Last week, Bluejay opened its doors to everyone. Now, anyone building voice or conversational AI agents can access world-class evals for free without having to enter a credit card. What happened next was interesting; the teams that showed up were not just the

Bluejay Is Now Open To Everyone !

Welcome back to The Bluejay Times ! Today, Bluejay goes self serve. Now, anyone can access world-class voice and chat evals for free without having to enter a credit card. To celebrate our self serve launch, we are announcing the Voice Agent Bounty. We’ve built three voice AI agents,

Protect your SLAs: Uptime Monitoring Is Here!

Welcome back to The Bluejay Times ! Every voice AI team has a number they are responsible for. A service level agreement that says their agent will respond within a certain time, resolve a certain percentage of calls, and stay available around the clock. That number is not just an internal

Today we're launching a free voice agent audit.

0:00 /0:34 1× Head over to app.getbluejay.ai/audit, drop in your support number, and that's it. We'll call your agent, find the issues, and send the fixes straight to your inbox within 30 minutes. Everyone who runs an audit gets early access

The Great Voice-AI Debate: Cascaded vs Speech-to-Speech

Welcome back to The Bluejay Times ! For the past year, the narrative in voice AI has been clear. Speech-to-speech models are the future. A single model that natively understands audio, processes it, and generates audio output. No pipeline, no handoffs between systems, no cascaded architecture. Just one model

Healthcare Voice AI Is Here. Is Your Agent Ready?

Welcome back to The Bluejay Times ! Let me ask you something: When was the last time you called a doctor's office and actually got through on the first try? Most people know this feeling. You call, you navigate the phone tree, you wait on hold, and by the

Test Like the Real World

Welcome back to The Bluejay Times ! I have spent most of this week going around downtown San Francisco trying different coffee shops and doing deep work. Different neighborhoods and vibes, but the same thing everywhere I went.  Espresso machines running in the background, music playing and people having conversations at

What Happens When Someone Tries to Break Your Agent?

Last week I was on my phone with my bank trying to dispute a charge. reaching someone, I started thinking about something that had never really crossed my mind before: What if the person on the other end was not trying to help me, but trying to get something out

Your Agent Is Ready for Anything

This week I got a late charge on my credit card. So I did what anyone would do, I picked up the phone to fix the issue. However, the experience that followed, we have all lived it through at least once: Press 1 for account information Press 2 for billing

Customer Journeys Is Live

Over the past few weeks, I have been building Oswald, a voice agent for a coffee shop, and improving him with Bluejay. Last week, I moved him from a single prompt agent to a multi-agent workflow with defined sub-agent system prompts. This week I wanted to tackle something

Multi-Agent Testing Is Here

Two weeks ago, I introduced you guys to Oswald, a voice agent I built for a coffee shop problem I kept hearing about across the Bay Area. He started as a single system prompt agent, one set of instructions trying to handle everything at once. This week Oswald got smarter.

What Happens When Voice AI Builders Meet

This past week, I got to do something really cool. Bluejay, Telnyx, and AssemblyAI got together for an evening of honest conversation about where voice AI stands today. The room was full of people who are obsessed with what they're building. Founders, engineers, developers, who are all trying

Fix It With Bluejay

Hi, I'm Azfar, and I'll be taking over the newsletter this week! I joined Bluejay as a storyteller just days ago, and the first thing I did was throw myself into actually building my first voice agent. No better way to learn, right? Here's

Beyond the Simulacra of Human Behavior

In college, I read a paper that changed my life. Generative Agents: Interactive Simulacra of Human Behavior (Park et al., 2023). It was written towards the beginning of the Agentic AI era and introduced the idea of placing simulator agents in a sandbox environment to mimic human behavior through their

Jump Into The World Of Bluejay

Today, we launched (LinkedIn, X) our brand redesign by jumping out of a moving plane from 13,000 feet in the air. Why? Because, like us, we want you to jump into the new world of Bluejay :) I want to take this week's newsletter to talk about why

What's Next in Voice AI Infrastructure?

Welcome back, and hello to our new readers! We've grown the newsletter quite a bit since its conception to over 600 Voice AI enthusiasts. We here at Bluejay warmly and excitedly welcome you to the Voice AI community :) As a recap: 1. Bluejay is a testing and monitoring

Voice AI's Role in Just In Time (JIT) Interfaces

Welcome back! Here's some food for thought: What if Voice AI is the key unlock to create universally adaptable interfaces for you to control physical objects as will? Google Home. Siri. Alexa. Companies have tried building universal voice interfaces for a while. Though massive companies have thrown millions

The Largest Challenge in AI

Back when Rohan and I were building voice agents for restaurants, we found it tedious and inconsistent to manually test each menu item that our voice agent was supposed to handle for a store. There were around 150 different menu combinations, reservation possibilities, and general FAQs that our voice agent

What is Bluejay's purpose?

Welcome back. I took time this week to consider Bluejay's purpose. What is Bluejay? What is our charter? I guess we get the luxury to ponder these questions now that Rohan and I aren't a team of two anymore :) Of course, Bluejay is a testing and

The Bluejay Times: First Edition

Hi. Hello. Welcome to the first ever Bluejay newsletter. I'd like to set two goals for this newsletter. First, to give you an inside scoop of what's happening at Bluejay and the larger Voice / Conversational AI landscape. Second, and more importantly so, to give you a